Deloitte Lead Office Services Specialist (Nashville) in Nashville, Tennessee
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.Job Title: LeadOffice Services SpecialistChannel/Function: Workplace Services/One TeamLocation: Nashville, TN Applicants or employees with disabilities must be offered any reasonable accommodations, which are necessary for them to be able to perform the essential functions of a position. Position Summary: Deloitte Services LP is currently seeking a Lead Office Services Specialist to lead and manage the day-to-day operations of one or more office locations. Responsibilities: Manages day-to-day office service operations which may include hoteling services, catering, business services (mail, copy, processing), building and equipment maintenance, physical security, facility inspections and meeting space.Work closely with manager on the employee performance for assigned team members, including conducting coaching conversations and performance reviews within the established systems.Monitors and coordinates the work of the office support staff providing varied office assistance to the department. Maintains a close and highly responsive relationship to both department office support staff and other managerial and professional staff.Develops, modifies and implements changes to office procedures and practices to improve overall effectiveness and efficiency. Assists in the development and implementation of policies within the office. Develops operating procedures, forms and systems. Plans, develops and facilitates changes in procedures, forms and practices, work flows, personnel assignments, and equipment. Maintains project schedules of work assigned to various divisions; monitors and tracks progress of assigned projects; follows up to obtain status report; prepares summaries of project status for review by the senior manager. Monitors many of the operating costs of office, such as supplies, maintenance contracts, etc. Advises employees when unusual work situations arise or when new procedures are instituted.Manages requests and resolves complex issues.Manages relationships with outside vendors, such as building management, caterers, maintenance workers, space management vendors, move vendors, etc. Performs other job-related duties as assigned.Please note this role does not directly supervise administrative staff; however, the incumbent needs to collaborate well with the administrative team to ensure seamless support to the clients.QualificationsBachelor's degree preferred and/or relevant work experienceExecutive presence with the ability to build credibility and collaborate directly with regional contactsAble to create and implement strategies and processes tailored to meet the needs of the office and the organizationExcellent written and verbal communication skills, and listening and facilitation skillsStrong time management/organizational skills including appropriate sense of urgency and proactive approachStrong skills in the management and implementation of large scale projectsConsulting skills (conflict resolution, analysis/synthesis of information, negotiation, project management, etc.)Passion/commitment for customer servicePositive outlook, resilience, and flexibility exhibited through ability to work in fast-paced, demanding environment with changing prioritiesAbility to assess situation, influencing/persuasiveness, confidence, courage, executive presence, visibility and approachabilityAbility to work successfully in a matrixed environmentAbility to lead change and act as a change agentAbility to multi-task various projects and manage varied clientsRelevant work experience in a client service oriented environment
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Category: Administrative and Support Services