Deloitte Cloud Operations Manager in Nashville, Tennessee

Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.Cloud Operations Manager Location: Hermitage/Nashville, TNOverview: The Cloud Solutions Center reports to the office of the Deputy CIO of Technology and is responsible for delivering cloud solutions which accelerate the delivery of both revenue-generating and internal applications. The Cloud Solutions Center supports business-lead software development efforts and provides best practices which streamline and fully automate the release management pipeline. As aCloud Operations Manageryou will manage the cloud analytics automation, cloud financial management, and general cloud account management for the office of the Deputy CIO of Technology. You will be challenged to find approaches that enable rapid adoption of new cloud services and drive transformation for our business and IT processes. In this role you will partner with the Deloitte business functions and IT teams to lead the design and delivery of cloud operations. Roles and ResponsibilitiesManage all aspect of the cost management tool implementation such as, but not limited to tool processes and workflows for user access, data views/creations, reporting, etc.Manage day to day financial operations which includes providing oversight support to FSS/channel teams related to cloud spend as well as forecasting and optimizationPartner with DTTL on enterprise agreement services consumed by the US member firm for cloud such as Azure, AWS, and cost management tool. This partnership will include developing integration processes and workflows between the two organizations.Design and produce reports for ITS stakeholders related to costs, utilization, quality, etc.Manage the Deloitte cloud marketplace with automated processes when possible. This will include creating processes for new services, decommissioning services, user on-boarding, content development and updates, etc.Monitor Azure DSE hours between Microsoft and Deloitte stakeholders.Manage cloud accounts for Azure and AWS QUALIFICATIONS:Bachelor s degree in Business Information Systems or relevant experience and accomplishments.5 years of experience in the IT field2 years of experience using ServiceNow to develop structured work patternsDemonstrated experience with process improvement and change management strategiesExperience directing technical project teams, providing direction, setting clear objectives, and leading the delivery of managed IT services with a focus on enterprise customer experienceExperience administering Azure & AWS including role maintenanceExperience with scripting languages such as Powershell, Python, etc.Knowledge of SQL, PowerBI, and/or Tableau a plusExceptional communication skills and proven track record of presenting to executive-level leadership.Excellent influencing and reasoning skills; good at consensus buildingNo travel

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Category: Information Technology