Deloitte ServiceNow Business Analyst, Advanced Risk Technology Center in Morrisville, North Carolina

Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.About Deloitte Advisory sAdvanced Risk Technology Center (ARTC)Ready for an exciting and fast-paced career? Have a passion for turning business issues into opportunities for growth, resilience and long-term advantage? The Advanced Risk Technology Center (ARTC) is Deloitte Advisory sproduct development centerfostering and creating fusion between leading software technology solutions and Advisory sleading services practice striking at the heart of our clients' business needs. Are you looking for an organization with startup spirit or enterprise strength? Now you can have both! We are looking for talented individuals with an innovative mindset and technical skillset to join our growing team. Work you ll do:The Business Analyst role is responsible for defining business requirements and translating them into technical specifications and practice in estimating scope/effort of developing ServiceNow functionality. Drive business solutions from inception through solution implementationIdentify business scopes and requirementsUnderstand business strategy and priorities and drive implementation planningPartner with Service Owners to understand and capture functional and data requirements in ServiceNowWork with technical teams to define non-functional and technical requirementsDocument detailed process flows and use casesFacilitating workshops with senior management and SMEs to discover, document, analyze and optimize IT processesPartnering with colleagues to translate requirements identified in workshops into ServiceNow user stories/requirementsServe as a liaison to other teams in the planning, coordination and implementation of cross-team initiativesWork with Product Owners and stakeholders to help ensure training and communication needs are met for new or enhanced solutions The Tech Ops Team:As part of our team, you will commit to providing deep industry and compliance knowledge to our clients, being a subject matter specialist, and supporting a technology platform to manage complex commercial operations. You will have the opportunity to build your professional skills in a variety of project experiences and be involved in helping our clients understand, analyze, and respond to various business opportunities and challenges presented by the changing marketplace. ARTC is a 24x7, 365 days a year operation. The position is located in Nashville, Tennessee. Qualifications:BA role for enterprise technology solutions3 years of ServiceNow implementation experienceSolid SDLC experience and project management fundamentalsExperience with process modeling techniquesOutstanding communications skills (writing, presentations, etc.); ability to communicate in a logical, concise, and confident mannerSelf-starter, self-motivated, self-directedPractical knowledge and experience of a broad range of service management, operations, and infrastructure related tools and technologiesDevelopment experience on the ServiceNow platform is a PLUS.Experience designing, documenting and implementing processes as related to a ServiceNow implementationITIL Foundation certification preferred How you ll growAt Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. BenefitsAt Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Learn more about what working at Deloitte can mean for you. Deloitte s cultureOur positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenshipDeloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. Recruiter tipsWe want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to.Check out recruiting tips from Deloitte professionals. #LI:PTY

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Category: Information Technology