Deloitte Jobs

ServiceNow Administrator - USDC Solution Specialist

Are you an experienced, passionate pioneer in technology? A system's professional who wants to work in a collaborative environment. As an experienced Service Administrator Consultant, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center.

Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below ...

The Team

The Enterprise Operations as a Service Offering addresses our clients' needs for on-going operations of their technology and business process investments through multi-year contracts. We deliver continuous modernization, upgrades, and address incremental business changes as part of our engagements.

Work you'll do:

Responsibilities:

• Administer and configure the ServiceNow platform to meet business requirements.

• Perform regular maintenance activities, including system upgrades, patching, and performance tuning.

• Manage user access, roles, and permissions within the ServiceNow environment.

• Implement and maintain IT service management processes, including incident management, problem management, and change management.

• Collaborate with stakeholders to gather requirements and translate them into ServiceNow configurations.

• Develop and customize ServiceNow modules using JavaScript, Angular, and other web technologies.

• Integrate ServiceNow with external systems through REST API, SOAP API, and other integration methods.

• Ensure data integrity and accuracy within the Configuration Management Database (CMDB).

• Provide support and troubleshooting for ServiceNow-related issues and incidents.

• Stay up-to-date with the latest ServiceNow features and enhancements, recommending and implementing improvements to optimize platform usage.

Requirements:

• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve. This may include overnight travel.

• Bachelor's degree, preferably in Computer Sciences, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

• Expectation to co-locate in your designated Delivery location up to 30% of the time based on business needs. This may include a maximum of 10% overnight client/project travel.

• Must live in a commutable distance (approximately 100-mile radius) to one of the following Delivery locations: Gilbert, AZ; Lake Mary, FL; Mechanicsburg, PA with the ability to commute to assigned location for the day, without the need for overnight accommodations

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

• 3+ years experience with proven experience as a ServiceNow Administrator, managing and configuring the ServiceNow platform.

• 2+ years experience with strong knowledge of ServiceNow modules, including incident management, problem management, and change management.

• Proficiency in JavaScript, Angular, and web technologies for customization and enhancement purposes.

• Experience with integrating ServiceNow with external systems using REST API, SOAP API, and other methods.

• Familiarity with the Configuration Management Database (CMDB) and data management best practices.

• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve complex issues.

• Effective communication and collaboration skills to work with stakeholders and cross-functional teams

Preferred:

• ServiceNow certifications such as Certified System Administrator or Certified Implementation Specialist preferred

• Knowledge of ITIL best practices and their application in ServiceNow.

• Experience with ITSM, ITOM, HRSD, GRC, or other ServiceNow modules.

• Familiarity with IT service management processes and workflows.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.