Deloitte Office Services Supervisor (McLean) in McLean, Virginia
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.Job Title: Office Services Supervisor Function: Enabling Areas/Business ServicesLocation: McLeanPosition Reports to: Manager, Office Services Deloitte is one of the leading professional services organizations in the United States specializing inaudit,tax,consulting, andfinancial advisory serviceswith clients in more than 20 industries. We provide powerful business solutions to some of the world's most well-known and respected companies, including more than 75 percent of the Fortune 100. At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you'll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and get the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize everything from your career path to your educational opportunities to your benefits. And our culture of innovation means your ideas on how to improve our business and your clients' will be heard. Visitwww.deloitte.com/us/careersto learn more about our culture, benefits, and opportunities.Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services. Applicants or employees with disabilities must be offered any reasonable accommodations, which are necessary for them to be able to perform the essential functions of a position. Position Summary: The Supervisor position plays an integral role in supporting the success of the practice by providing a variety of Operational services to our internal clients in a fast-paced, service-oriented environment. The successful candidate will possess strong interpersonal skills and will be able to perform multiple tasks under deadline pressure while maintaining Deloitte s exacting standards of quality. This role primarily oversees the daily operations for the entire Office Services Team. Responsibilities include the supervision of support needs for small/satellite office locations as well. Under their supervision the role ensures support is being provided as outlined under our service agreements. This includes such items as: working with the team to ensure local and national process and procedures are followed and/or implemented, daily operations are running smoothly and in support of the needs of the office, proactively supporting customers, and working with the staff to help resolve issues quickly.In this position, they will have responsibility for ensuring the office is fully staffed and operational by supporting our clients with daily requests around space management, meeting and conference services, department support, project coordination, conference room meeting coordination, event planning and back-up support for other team members. In addition, ensure all space is maintained and operational by overseeing facilities coordination. Responsibilities may include but would not be limited to the following:Builds relationships, using various mediums, with customers in all functions at all levels, and ensure effective delivery of servicesSupports an environment of empowerment, teaming, growth, collaboration, and recognitionMotivates, supervises, trains, mentors and develops team membersOversees team work assignments, schedules, and key deliverablesAble to engage and interact with internal and external clients at all levels; communicates with a positive, can-do attitude and professional demeanor at all timesUnderstands the importance of managing up and communicating issues when appropriateEnsures compliance with processes/proceduresEffectively delegates assignments and projects to team and is able to manage additional tasks and special projects as requiredAddresses performance and Talent issues in a timely manner to ensure continued effectiveness/motivation of teamReviews reports, systems and processes for effective useUpdates Office Services Manager as needed with updatesQualificationsAssociate's degree required; bachelor's degree preferredThree to five years experience in a similar role or job with similar skill sets managing a teamTwo years relevant corporate experience, preferably in hospitality within service-oriented or customer-centric environmentExcellent technical experience including strong Microsoft Office skillsExcellent written and verbal communication and interpersonal skillsConfident, professional presence, and positive demeanorProfessional maturity and ability to interact with all levels of professionalsExcellent quality-conscious customer service skillsAbility to use tact and diplomacy in resolving problematic situationsProfessional agility and ability to handle multiple priorities with an appropriate sense of urgencyExcellent judgment and decision-making skills Critical thinking and ability to anticipate needsAbility to work occasional overtime; nights and weekendsMust be willing to be trained in all functional areas
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Category: Administrative and Support Services