Deloitte National Business Center Senior Coordinator (Los Angeles) in Los Angeles, California
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.Job SummaryThe National Business Center Senior Coordinator sets the stage for the successful completion of every project, ensuring excellent communication, and monitoring projects as they flow from the customer to production and back to the customer through final delivery. Duties and ResponsibilitiesEffectively coordinate and monitor projects using an online application such as Sharepoint or Service Desk:Assess project requests, ensuring that all information necessary for the successful completion of the project is supplied and accurate. Ensure that requests align with firm policies and brand standards. Contact customer if additional information is required before routing to productionEstimate time required to complete each request. Manage customer expectations, negotiating deadlines when necessaryAssign resources to projects based on skills and availability. Prioritize projects based on due dates and time estimatesEnsure clear communication of customer requirements. Review project specifications and customer expectations with leads and/or assigned National Business Center professionals as necessaryMonitor deadlines and ensure timely deliveryCoordinate final production with national print/bind vendor or appropriate alternativeManage the transfer of documents, delivery of proofs, and delivery of final productsBuild relationships, using various mediums, with customers in all functions at all levels, and assure effective delivery of servicesServe as a point of contact for customers regarding process, work requests, scheduling, and issue resolutionWork closely and collaboratively with colleagues and other teams both virtually and in personProvide superior customer service using call center technology to answer phones, Instant messenger (IM), and emailPerform other job-related duties as assigned.RequirementsBachelor s degree preferredA minimum of 3 years experience in coordination or production management required, with a successful record in delivery and client satisfactionA good understanding of general business operations with intermediate knowledge of Word and PowerPoint and working knowledge of remaining Microsoft Office Suite applications.Adminstrative assistant and some corporate brand knowledge a plusExperience and judgment to anticipate and address potential problems or questions regarding projects.Excellent verbal and written communication skillsExcellent interpersonal skills, with the ability to build credibility and collaborate with firm personnel at all levels.Superior customer service experience essential, with strong negotiation skills and the ability to manage priorities against tight deadlines.Experience communicating in a virtual environment utilizing workflow systems, Instant Messenger (IM), email, and phoneAbility to multitask in a high-volume environmentAttention to detail, organization, and great follow-up skillsAbility to respond to urgent requests in a positive mannerAbility to communicate professionally during demanding situations, maintaining composure and resolving problems effectively and positivelyTeam player with a positive attitudeFlexibility to work overtime as required on both weeknights and weekends
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Category: Administrative and Support Services