Deloitte One Team Service Ambassador-Houston in Houston, Texas
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.Position Summary: As part of the Operations Team, the One Team Service Ambassador will embody the concept of "exceeding expectations" and ensure a high-quality, client-centric, hospitable and professional work environment. Representing Deloitte US Firms' Operations, the One Team Service Ambassador will greet our internal and external clients upon arrival and will be the first point of contact for services provided by One Team. He/she will assist our clients with reservations for offices, workstations and conference rooms and will provide guidance/expertise in recommending the space most conducive to meeting the clients needs. He/she will also work to anticipate the needs of our clients by developing a solid understanding of the business and will ensure our physical space is user friendly (maintained, in good repair, neat and organized) and ready for daily use. The One Team Service Ambassador will have ownership of his/her designated floor; as such he/she will be responsible for coordinating all One Team support (Operations, Hospitality, and Administrative) as needed. Strong relationship building skills are of paramount importance both with the clients as well as with One Team colleagues to enable tactful negotiation, amicable conflict resolution and expedited service. Specific Responsibilities include:Meet and greet internal and external clients with a warm and professional disposition while addressing needs with a sense of urgency and priority.Coordinate all One Team services supported under the department service level agreement, primarily those provided by the One Team associates and other groups within One Team. The One Team Ambassador is ultimately responsible for the completion of the tasks to the satisfaction of the client. A strong sense of ownership and teaming is required. At times, it may be more efficient for the One Team Ambassador to complete the tasks themselves, so a willingness to perform duties outside one s scope is imperative.Provide support in making reservations and recommendations for space selection, catering needs, audio visual needs, facility needs including the use of department software (Service Desk, OnBoard).Input reservations and follow-up on requests in a timely manner. Anticipate/resolve potential conflicts related to space utilization and occupancy. Negotiate alternative solutions when needed. Oversee set-up of large conference space and configure as required by customers. Organize and provide on-site support with A/V set-up and use of other equipment as requested by customer. Ensure maintenance and updates to inventory listings are completed by the One Team associate.Facilitate and assist with catering deliveries, food set-up and clean-up.Participate in cross utilization within all operations' departments to maintain an expertise in all services provided by One Team. One Team Ambassadors will be occasionally called upon to provide back-up support and coverage during scheduled and unscheduled absences, including reception desk coverage.Assist with signage (creation and placement), security access, supply replenishment, and office clean-up. Generate departmental reports and use or distribute as needed/requested.Ensure physical space is maintained and in good repair by reviewing space and submitting requests for maintenance and general repairs through department ticketing software. This includes lighting repairs, carpet cleaning needs, janitorial needs, etc. Follow up to ensure all requests have been completed and to satisfaction.Perform other tasks and special projects as required or as assigned by management team.Qualifications:Bachelor's Degree preferred; High-School diploma required1 year of relevant corporate experience preferredCustomer-service and hospitality experience requiredProfessional presence and positive demeanor Highly motivated and a strong sense of teamingExcellent written and verbal communication skillsAbility to interact with all levels of professionalsAbility to handle multiple priorities with a sense of urgency and diplomacyProficient in Microsoft OfficeFlexibility and willingness to assist in other capacities when neededThe ability to travel locally when needed
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Category: Administrative and Support Services