Deloitte Video Network Operations Center Producer in Hermitage, Tennessee

Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.

Title: Video Network Operations Center Producer

Location: Hermitage, TN

Organization: Technology & Infrastructure - Video Services

Primary Duties:

This person will be responsible for setting up, monitoring and troubleshooting meetings. They will need to be professional and be able to clearly articulate to clients the status of pending issues and be able to clearly think through and document what is needed to resolve a possible high stress situation.

Responsibilities:

  • Responsible for the operation and management of the U.S. Deloitte data video conferencing infrastructure.

  • Responsible for supporting video conferencing including but not limited to production support, problem management, reporting, vendor management, asset management, and service level easements.

  • Will play a vital role in the standardization and simplification of the Deloitte video infrastructure

  • Team with peer ITS groups in delivering IT services to the firm as defined by management

  • Support technical and non-technical users of Deloitte s video infrastructure. Develop internal staff documents for event analysis, troubleshooting support, network infrastructure documentation and maintenance procedures.

  • Pre-Meeting testing, proactive issue management, working with vendors on-site at remote locations, site certification and profiling, multipoint meeting setup, network troubleshooting, new site onboarding, QA testing, monitoring of ongoing meetings, customer training, and other NOC Disciplines (Monitoring, Ticket Administration, and Ticket Escalations.)

  • This position will have on-call responsibilities and may be required to work weekends as scheduled work may dictate

Primary Qualifications:

  • Bachelor's degree in Computer Science, IT, Business Administration or equivalent educational or professional experience and/or qualifications.

  • 3 years of relevant professional experience in technical support.

  • Knowledge of Polycom RMX manager and infrastructure.

  • Certified Video Engineer certification a strong plus.

  • In depth knowledge network operations best practices, production support, and capacity planning.

  • Understands network design, quality of service, and network security

  • Delivers customer service excellence by understanding the customer s business needs (Voice of the Customer), identifying the appropriate technical solutions, and meeting/exceeding service expectations

  • Identify, analyze, and drive problems to resolution, handling complex issues simultaneously while effectively communicating across teams

  • Professional demeanor

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Category: Information Technology