Deloitte Manager, Business Systems Analyst in Hermitage, Tennessee37076

Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.

Job Summary

Maintains a solid knowledge base of the functional capabilities of and is a Subject Matter Expert on the various areas and products within their channel. Assists the Engagement Manager in leading, directing, and reviewing all activities associated with delivering technology products. Responsible for product quality, project timeliness, and customer satisfaction. Interfaces with clients to define and document requirements for a named set of custom developed or vendor software products. Creates documentation including requirements, user stories, acceptance criteria, feature description PowerPoint decks, user guides, process flows, and wireframes. Responsible for conducting Design Thinking sessions to gain insights into end user and customer needs. Manages the Product Backlog for a Product, working with the Engagement Manager to prioritize requirements, define and manage scope and sprints for a project.

Illustrative Duties and Responsibilities

  • Defines and analyzes business and user requirements for new and/or enhanced products.

  • Collaborates with the Engagement Manager in creating and presenting the appropriate project on-boarding processes and materials (Charter/SOW).

  • Leads and is responsible all Testing and QA activities within the project lifecycle. Works with and manages offshore QA resources to develop and execute Test Plans, Test Scripts and all other deliverables and activities related to Quality Assurance of the Products.

  • Works with the Engagement Manager and clients to plan and execute User Acceptance Testing.

  • Assists Engagement Manager with status reporting as required by Deloitte Applications Studio leadership.

  • Responds proactively to both business and project issues and escalates appropriately.

  • Performs job-related duties as assigned.

Required Technical Skills

Expert proficiency in Microsoft Office and ALM tools required. May require proficient SQL and SAP skills. Excellent written, verbal analytical and communications skills required. Advanced negotiation and client interaction skills.

Required Licenses, Certifications, and Other Requirements

Certified Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA) is a preferred. Scrum Master Certification is preferred.

Education & Experience

Bachelor s Degree in computer science or related field; Minimum of 5 years of experience.

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Category: Information Technology