Deloitte Senior Manager, Client Account Management – Life Science Health Care in Dallas, Texas
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.Senior Manager, Client Account Management Life Science Health Care
We re looking for an energetic self-starter with outstanding organization skills; a natural networker who s adept at building relationships. As a Client Account Manager at Deloitte, you ll work with our Account Teams build relationships, win and manage work. You ll oversee all operations and marketing activities keeping our PPDs armed and in front of the client, linking Deloitte offerings and eminence to client needs. You ll deliver and support function priorities collaborating with the account leadership to bring the best of each function to the client. You ll share what other teams are doing and new approaches. You will be the important link between the firm and the account team.
Work you ll do
As a CAM Senior Manager you will work closely with account leadership to develop leading practices and manage account operations and marketing.
Responsibilities will be based on client relationship objectives and the needs of the account team, and will include some or all of the following:
Client Impact/External Facing Activities: Lead Client Service Strategy and Planning, Client Service Assessments, Marketing Strategy, Client and Alumni Relationship Management, Client Meeting Preparation, and Proposals
Account Operations/Internal Team Management Activities: Lead Account Meetings, Team Communications, Opportunity Management, Onboarding/Offboarding of team members, Knowledge Management, and advise on Account Financial Management as needed
Contract, Risk and Quality Management Activities: Lead Contract Management activities and the implementation of account s Confidential Information Program
At Deloitte, clients are at the heart of everything we do. As a part of Market Development, the CAM program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined cross-functional support. Client Account Managers (CAMs), like other Deloitte practitioners, are aligned to an industry (e.g., Financial Services; Consumer & Industrial Products; Life Sciences & Health Care; Public Sector; Federal; Technology, Media & Telecom; or Energy & Resources). CAMs work directly with account leadership teams and act as the single point of contact for account operations and marketing-related requests. CAMs help build and execute client service strategies, optimize internal support, and increase efficiencies to enable our teams to provide the best Deloitte Client Experience
Bachelor s degree
Demonstrated team leadership experience
Minimum of 8 - 10 years of work experience in account operations and marketing
Strong organizational skills and project management skills
Ability to adapt to a changing environment
Exceptional interpersonal and communication skills
Proficient in Microsoft Office suite strong PowerPoint and Excel skills critical
Excellent analytical and problem-solving skills
Experience mentoring/counseling others
East or Central Region location
Experience working in a professional services firm
How you ll grow
At Deloitte, we help you shape the future direction of your career. We offer comprehensive development planning as well as training, mentoring, and coaching to help you grow from within. From hands-on experience to increases in responsibility to rewarding teamwork, Deloitte nurtures talent by providing supportive leadership.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world.
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As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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