Deloitte Functional Consultant/Senior Consultant – Content & Design Tools - CMT in Dallas, Texas
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Functional Senior Consultant Content & Design Tools - CMT
Part of the team that manages tools aligned with process modeling, document management, and asset management within Consulting Methods & Tools (CMT). CMT drives consistency, reliability, and efficiency in our global client service delivery through innovative solutions, methods and tools.
Key Job Responsibilities:
Develop and maintain functional expertise in product features, configuration, and customizations
Perform tasks related to product monitoring and lifecycle management, such as producing metrics, maintaining distribution lists, and archiving content
Lead (and provide) level 2 support to practitioners during US hours; follow standard escalation process to resolve issues
Work with CMT Support team to create, update and maintain support documents
Support the Tool product manager in developing work plans by providing input regarding detailed activities and time estimates
Lead or participate in all stages of product and project lifecycle, including: define requirements, design processes, conduct fit/gap analysis, create functional specifications, configure software, perform functional testing, participate in migrations/cutovers, stabilize post launch environment
Plan, develop, and review materials that support deployment to and adoption of tools by the global Consulting practice, including training materials, job aids, communications, etc.
How you ll grow
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Operational experience supporting technology platforms in production
Experience with tools that support collaborative process modeling, document management, or asset management
Ability to quickly learn new technologies
Ability to work in a virtual team
Strong multitasking skills ability to meet deadlines while working on multiple initiatives
Excellent oral and written communication skills ability to convey messages in a concise manger; articulate complex ideas; create clear presentations
Strong organizational skills and proactive nature
Requires minimal supervision, independent thinker and worker, detail-oriented
Works well under pressure and can effectively and professionally handle tough issues.
Strong team player with the ability to work in a culturally diverse virtual team environment.
Logical thinker, ability to troubleshoot issues
Bachelor/4-year degree required
5-7 years experience preferred, 2-4 years experience considered
Additional Skills/Experience Desired:
Experience with ARIS, SharePoint 2013, IBM Rational Asset Manager, or similar tools
Site owner experience in SharePoint 2013
Working knowledge of agile and traditional (waterfall) methodology and concepts
Experience in technology consulting
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Category: Management Consulting