Deloitte Manager, Learning and Development-Strategy and Operations in Chicago, Illinois
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.Job Title: Development Manager Career Level: Manager Channel/Function: Talent / Development Location/Department: OpenPosition Reports to: S&O Development Leader Applicants or employees with disabilities must be offered any reasonable accommodations, which are necessary for them to be able to perform the essential functions of a position. Key Role Description: The development manager role is critical to the design and delivery of Strategy & Operations national learning programs; responsibilities include effectively managing an assigned portfolio of top-quality strategic development programs that align with Development s strategy and business needs; delivering existing portfolio; updating and refreshing existing portfolio as needed; designing, developing, and delivering new programs; providing functional area expertise to identify, research, and resolve complex problems; collaborating and partnering with Development CoE members, Shared Services, National Meeting Services, and business leaders and stakeholders to create meaningful and successful learning experiences; managing available resources and budgets; and building relationships with talent and business colleagues. Unique Business Situation: This role supports the Strategy & Operations Service Area within Consulting and is responsible for the design, development, and delivery of the Manager/Senior Manager curricula as well as other priority initiatives related to Consulting and Strategy & Operations. The role focuses on leading the activities associated with preparing for and executing a portfolio of programs or learning interventions, including but not limited to: strategic vision collaboration; budget management; design and development of new programs; delivery and refresh of existing programs; maintenance of program materials; drafting and managing program communications; metrics and measurement of programs; teaming with Core Talent Service (CTS), Deloitte Learning Center (DLC), recruiting and deployment, National Meeting Services (NMS), Deloitte University, external speakers, liaising with participants, coaches and other stakeholders to provide high quality experience; supporting on-site delivery; working on process improvement initiatives; and analyzing evaluation findings to enhance the learning experience. Travel is expected and will vary based upon program or planning needs. The role is approximately 20% travel with most travel being to Deloitte University. Programs included in this portfolio include and are not limited to Manager Marquee Experience, Agora, and Rainmaker. This role also includes the coaching, mentoring, development and management of a Development Specialist. Skill sets necessary for success in this role include but are not limited to:High attention to detailProject ManagementDetailed Financial/Budget ManagementStakeholder ManagementStrong Communications (Written and Verbal) (e.g., ability to influence, negotiate)Strategic Planning (e.g., communications, long-term roadmaps)Change managementTeam management/support (e.g., coaching, mentoring, motivation)DelegationJob Responsibilities: Program Support:Manage the daily operations, execution and delivery of assigned programs. Activities may include:Evolving to changing business needsSustaining/continually enhancing the complete learning experienceDelivering the program for transfer of learning and application to the jobDriving follow-through to maximize transfer of knowledge, skills and capabilities to the jobDeploying active on-the-job performance supportDocumenting resultsInteract with Core Talent Services (including CRM), National Meeting Services, etc., on program delivery items to ensure alignment, answer questions, and provide assistance where appropriatePartner with other geographies as appropriate to support successful program operations outside of the USResearch and Course Design:Lead research for learning programs and support content updates as needed, including documents such as course materials, communications, handouts, etc.Lead new course content development and refresh updates as appropriateCommunications:Effectively communicate program design strategy, program status, and issues with stakeholders at all levels as appropriateOversee program communications using tools such as SharePoint and MS word email mail merge. Manage Outlook distribution lists as neededMetrics/Reporting:Demonstrate initiative in gathering feedback and data from practitioners, improving learning and development programs, and constantly moving learning to the next levelWork in partnership with the CTS and reporting/evaluation teams to use standard metrics and develop any unique measurement requirements for projectsProduce metric scorecards for learning programs, including service line learningPrepare debrief presentations to assist with the facilitate of program delivery discussionsProcess Improvement:Partner with the CTS and COE teams to use best-in-class core talent development processes for communications, classroom delivery, metrics, reporting, and solution support.Work with Global, IT, Operations and HR as appropriate to ensure linkage to other systems and processes.Develop and manage processes used to support assigned programs or projectsBuild effective relationships with key stakeholders, in the business, Talent, and National Learning and Talent Development to:Understand the talent development initiatives across the organizationShare learnings and best practicesHelp align processes to gain efficiencies Other responsibilities may include:Establish tactical direction for COE specialists and provide input into the performance management processEnsure national policies, programs and guidelines are followed by team and manage escalations/exceptions, as neededAct as a learning and talent development business advisor on effective and leading-edge learning and development strategies to achieve business goalsEstablish the right communications vehicles to ensure real-time and close connection to business leaders, organizational priorities and changesProvide input into the development of a learning and development roadmap to build and deliver required capabilitiesProvide input into the annual plan and budget to execute learning and talent development activitiesQualifications:Bachelor s Degree; Minimum 8 years of related experienceAbility to work effectively in a fast-paced, multi-tasking environmentStrong strategic-thinking skills with an ability to collaborate with team members on best practicesConsultative approach toward clientsSound leadership skillsProficient Microsoft Office and applicant tracking system/application skills
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Category: Human Resources