Deloitte Temporary Field Examiner Consultant in Charlotte, North Carolina
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.Position: Field Examiner Consultant, Associate 5Location: 100% Field-Based Travel The Field Examiner Consultant at LRA by Deloitte is a field-based position that is responsible for completing quality-assurance examinations for a client brand assurance program. We are looking for individuals who have experience leading operations teams within retail or customer experience with a proven track record of success, understanding the culture and standards it takes to deliver exceptional service. This is a temporary position that has an estimated project length of four months. We are looking for motivated, ambitious individuals who are looking to travel locally and work independently. Assignments will include multiple retail store visits in a day for up to 4 months. The Consultant must have excellent judgment and data analysis skills, be well-spoken, and have the ability to lead discussions with clients on business priorities in a friendly, empathetic and professional manner. Typical client work would include examinations or other field work at designated client locations within an assigned region. The Consultant will develop and submit relevant findings based on their observations which will be delivered to key client executives. The business of LRA by Deloitte is to offer clients information and feedback regarding their customers experience. Work you ll do: Understand and contribute to the development of the client expectations and conduct the customer experience examinations to meet the client s program requirementso The Consultant must be well-versed in the client s business and specific client requirements and the methods and procedures of LRA by Deloitte Utilize experience in customer service to serve the client program requirements. At times the Consultant could interact with client management to collect important assessment data Contribute to building strong client relationships through interactions with clients personnel in a professional manner and demonstration of industry and functional knowledge Attend and contribute to team calls on a regular basis as deemed by the Senior Consultant / Operations Manager The team LRA by Deloitte is a leading global provider of Brand Protection and Customer Experience Measurement services for multinational companies with complex customer interactions. Our innovative brand standards field examinations, quality assurance inspections, mystery shopping programs, research, and consulting services have helped our clients provide consistent, memorable, and differentiated experiences to their customers. Many high-quality, global hospitality brandsas well as companies in the gaming, dining, healthcare, sports and entertainment, real estate, retail, and travel industrieschoose LRA by Deloitte to help them measure and improve the customer experience.Learn more about the LRA by Deloitte practice. Qualifications: Minimum of 2-5 years of retail or other customer service experience, management or supervisory experience preferred Ability to analyze and synthesize data Proficiency with all current Microsoft Office programs and technology, including, but not limited to: iPad / tablet / notebook functionality Excellent communication skills (written and verbal, well-versed in English) with strong analytic and presentation abilities Ability to work independently and without direct supervision, while adhering to strict deadlines Must be well-spoken and able to develop and present examination data in a friendly, empathetic and helpful manner if required by the client Ability to have discussions with the client by using industry knowledge and fully comprehending clients business models and needs Ability to commit to working consecutively Monday Friday over a four month timeframe Ability to obtain valid driver's license (Americas only) and travel up to 2-3 hours from home base with personal automobileDeloitte s cultureOur positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenshipDeloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please seewww.deloitte.com/us/aboutfor a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.Copyright 2017 Deloitte Development LLC. All rights reserved.
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Category: Risk Management