Deloitte Facilities Coordinator (Boston) in Boston, Massachusetts
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.Position Summary: As a key member of the team, the Facilities Coordinator will assist in establishing service level standards, benchmarking and metrics for the Facilities, Security and Office Services functions. High priority is placed on customer satisfaction and service excellence. The position will also assist in developing and implementing policies, procedures and systems to ensure total quality management. Responsibilities:Provides operational and customer service support for the Boston office.Assists with developing procedures and operational systems for facilities, office services, hoteling, security, catering and meeting services.Assists with daily operations, interfacing with internal and external customers, independently developing resolutions and ensuring customer satisfaction.Coordinates projects and workflow, effectively utilizing team resources.Develops benchmarks, metrics and service level agreements to ensure continuous process improvement, deliverables and best practices; provides quality review of others work, teaming, training and/or mentoring as needed.Compiles and analyzes data for management review. Manages and inputs data for space planning, floor plans, business continuity plans, and hoteling as needed.Researches discrepancies in monthly reports/reporting.Assists with budget planning and budget modifications as needed.Assists with follow-up with facilities projects by coordinating with multiple teams and contractors, managing operational and facilities-related tasks, and ensuring all deliverables are met timely.Develops effective working relationships with colleagues in local and other offices.Tracks expenses and vendor information, including charge codes, vendor payment terms, etc.Interfaces with vendors to resolve potential issues, payables questions, credit issues, etc.Assists with the operations of other offices as needed.Initiates actions on behalf of Office Experience Supervisor.Other duties as assigned.Qualifications:Professional presence and demeanor.Excellent interpersonal and customer service skills.Excellent team-building skills.Excellent verbal and written communication skills.Excellent decision-making skills.Excellent organizational skills.Ability to interface with all levels of management and professionals.Ability to perform independently.Ability to multi-task; must be detail-oriented.Excel skills required; proficient in Microsoft Office suite.Bachelor s Degree preferred, with minimum three to five years of operations experience in a corporate office environment.
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Category: Administrative and Support Services