Deloitte Lead Resource Management Specialist, Consulting in Austin, Texas

Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.

Lead Resource Management Specialist

Our mission for Resource Management is to optimize deployment of our workforce by assigning our professionals to roles that satisfy the needs of our external clients, develop our people, and support our strategic business priorities.

Work you ll do

Resource Management (RM) is the science and art of efficient and effective deployment and re-deployment of the Firm s resources as and when they are needed. The goal of the RM function is to proactively engage with practitioners, gain meaningful understanding of their skills, experience and aspirations and identify the right opportunities for them. This individual will be responsible for managing resources for the Consulting practice.

Deployment:

Optimize utilization across the assigned practitioner population by making staffing decisions in support of the deployment strategy for the business or practice area

Propose assigned practitioners with current or near-term availability to project assignments that align with their skills, professional goals, and/or staffing preferences

Own and manage resource requests for assigned practice area by validating requirements, searching for candidates, and presenting candidates for consideration

Support resource management teammates in filling their open resource requests by proposing candidates and responding to requests for information promptly

Advise projects on how best to navigate and engage in the resource management processes, and make recommendations for improved outcomes

Utilize all available RM tools and Deloitte resources to identify candidates and develop creative staffing solutions for open resource requests

Develop and maintain relationships with key practice and industry leaders, and leverage these relationships to maximize deployment opportunities for assigned population

Resolve staffing conflicts to the satisfaction of all parties, which may include identifying creative staffing alternatives and negotiating with projects and practitioners

Influence project managers and practitioners to accept an alternate staffing outcomes by articulating the value and long-term or big picture benefits

Escalate sensitive or high-risk staffing situations to RM and/or business leadership, as appropriate

Actively maintain one-on-one relationships with assigned practitioners in order to develop detailed understanding of practitioner goals and preferences, as well as to provide deployment-related career coaching

Maintain understanding of key resource management metrics and how these metrics impact practice financial performance

Effectively utilize RM Information Services team to optimize Resource Manager time, maximize productivity, and ensure an exceptional customer experience

Collaborate with RM Information Services team to confirm practitioner schedule details and collect schedule changes

Collaborate with RM Information Services team to manage practitioner compliance with schedule confirmation, variance, resume, and skills requirements

Collaborate with RM Information Services team to provide representative resumes or other resource management-related information in support of sales or proposal activities

Support ongoing CTS resource management initiatives, as available and needed

RM Tools, RM Data Management, and Other Deloitte Technology

Maintain high level of proficiency in all resource management tools and relevant Deloitte technology resources

Maintain detailed knowledge of RM reporting capabilities and leverage shared RM reporting team for the production of all reports

Collaborate effectively with RM IS team to ensure that schedule and resource request data (GSS, GSS Web, and/or StaffTrak) is current, complete, and accurate at all times

Knowledge of Our Business

Maintain an understanding of the business, markets, and service offerings within assigned FSS and across Deloitte

Maintain detailed knowledge of the practitioner skills profiles in the assigned FSS

Maintain knowledge of other business areas in the firm that are relevant to the skills and experience of assigned practitioner population for the purposes of cross-staffing

Maintain knowledge of the project pipeline in assigned practice area in order to manage available resources and advise on future supply and demand

Practice Operations

Proactively review staffing data for assigned population and develop meaningful insights on trends, forecast, opportunities for improvement, and areas of concern

Collaborate with RM leaders and Deployment Advisors to provide practice leaders with resource management insights and recommendations

Collaborate effectively with Business Advisor and other CTS organizations to provide seamless Talent support to the business, including:

Advisor Organization (Business & Deployment Advisors)

Actively and promptly share relevant project- and practice-level resource management information and insights with Business and Deployment Advisors, as necessary and appropriate

Collaborate with the Business and Deployment Advisors to implement deployment-related aspects of various Talent programs

Recruiting (Acquisition & Mobility)

Provide input to recruiting order board based on current and expected future demand

Provide input on potential fit and deployment options for campus and experienced hire candidates, as needed

Collaborate with recruiting team to provide a smooth onboarding and first deployment experience to our new hires

Learning & Development

Maintain knowledge of relevant learning programs for assigned practitioner population

Recommend appropriate and relevant training to support practitioner and business goals, including cross-training opportunities to increase utilization

Performance Management

Communicate with project leadership and counselors on practitioner performance and career goals

Participate actively in the performance management process by providing relevant input on practitioner participation in the staffing process, compliance with administrative requirements, utilization, and other performance considerations.

Finance

Collaborate with Finance Managers on forecasting and other analysis, as needed

Provide Finance Managers with all relevant utilization, project, and practitioner information that may impact financial forecasting

The team

The mission of Core Talent Services (CTS) improves efficiencies and operational excellence, deliver strategic and transactional services, institutionalize operations efficiencies and quality and enhance ability to scale and reduce cost structure. CTS focus on delivery of both strategic and transactional services, either directly for the businesses or in support of the Business Advisors and Centers of Excellence (CoEs).

Qualifications

Required:

BA or BS undergraduate degree

Minimum of 6 years of experience

Strong critical thinking, analysis, and problem-solving skills

Strong conflict resolution skills, including the abilities to negotiate and influence others

Strong written and oral communication skills

Ability to manage and resolve complex and sensitive situations

Ability to multitask and prioritize tasks appropriately

Ability to work both independently and collaboratively with large teams

Ability to manage confidential information appropriately and professionally

Strong competency in core professional skills, especially: attention to detail, responsiveness, follow through, flexibility, initiative, and tact

Strong proficiency with MS Office tools: Excel, Word, PowerPoint, Outlook

Preferred:

Experience in a professional services environment

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world.

Recruiter tips

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About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Category: Human Resources