Deloitte Senior Office Services Assistant- Rosslyn in Arlington, Virginia
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.Applicants or employees with disabilities must be offered any reasonable accommodations, which are necessary for them to be able to perform the essential functions of a position. Job Summary The Senior Office Services Assistant provides various administrative services within a centralized service delivery model (One Team) supporting multiple internal clients in a service center environment. The job responsibilities support the portfolio of One Team services including administrative, hospitality, and office services. While the responsibilities for this position will be primarily administrative, they will fluctuate depending on day to day business needs and requirements to deliver hospitality and office services related activities. In addition to providing direct administrative support, the Services Assistant may also coordinate work of others through monitoring an assignment queue, distributing work and/or performing quality checks. The Services Assistant is responsible for and dependent on effective teamwork and communication. This individual is responsible for fostering a positive, collaborative work environment and effectively leveraging resources without compromising quality. This position requires advanced Microsoft Office skills as well as advanced skills in other Deloitte applications (i.e., electronic invoicing, time & expense, SAP). Illustrative Duties and Responsibilities Administrative Support:Produce quality work in a fast-paced environment, meeting deadlines as well as customer expectations for quality and accuracy; effectively re-negotiate deadlines when necessaryWork independently and accurately assess requirements for each project; be able to communicate effectively with customers when there are questions or issues to be addressedDocument project activities clearly and concisely to provide comprehensive project history in workflow management systemMaintain a thorough knowledge of Deloitte brand standards in order to offer accurate guidance to customersCompose and edit memos, letters, emails and other correspondence; format and edit documents such as financial statements, presentations, proposals and other client deliverables according to Deloitte brand standards. Build relationships, using various mediums, with customers in all functions at all levels, and assure effective delivery of servicesConduct research as requested using Internet and intranet resourcesCoordinate work with other national and local teams virtually and in personProvide time and expense support (DTE)Process request for payment (RFP) and related activities using APNet, interacting with national business centers and Finance as requiredProvide advanced support using DPS, including invoicing, reports, opening/closing/reinstating projects and performing researchCreate and serve as administrator for eRooms and SharePoint sitesMake business travel arrangementsProvide Outlook support (email, calendar)Perform additional tasks as requiredHospitality:Maintain workspace and common areasAssist with meeting services including catering setup/teardown, room configuration and AVPost conference room schedules; stock suppliesOffice Services:Process, sort and distribute incoming/outgoing mailDeliver overnight packages Order supplies and business cards using an internal procurement systemSchedule repair/maintenance service callsAssist with in-house copying and printing Education & Experience:Minimum of High School Diploma; Bachelor s Degree preferred.Three years administrative work experience with 1 year experience in a corporate office environment.Positive and professional demeanorStrong customer service skillsAbility to establish and maintain effective working relationships with colleagues, staff and external contacts, working collaboratively in a professional team environment.Experience in coordinating projects including scheduling, client mailings, etc.Ability to collect, research, organize, analyze and report complex data; evaluate information and systems; and make appropriate recommendations.Excellent technical skills - MS Word, Excel, PowerPoint, Outlook, Proofreading and InternetExcellent verbal and written communication skillsAbility to exercise good judgment/decision making and maintain confidentiality.Solid organizational skillsAbility to anticipate problems and pro-actively formulate resolutionsAbility to work independentlyDependable and detail orientedAbility to prioritize and multi-task excellent time managementAbility to take initiative - assertive and confidentAbility to interact with all levels inside and outside the organizationMust have flexibility to work overtime as required
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Category: Administrative and Support Services