Deloitte Senior Office Services Assistant - 2nd Shift (Rosslyn) in Arlington, Virginia
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.Deloitte is one of the leading professional services organizations in the United States specializing in audit, tax, consulting, and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world's most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you'll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and get the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize everything from your career path to your educational opportunities to your benefits. And our culture of innovation means your ideas on how to improve our business and your clients' will be heard. Visit www.deloitte.com/us/careers to learn more about our culture, benefits, and opportunities.Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Financial Support Services. Position Summary: As part of the Operations Team, the One Team Ambassador will embody the concept of "exceeding expectations" and ensure a high-quality, client-centric, hospitable and professional work environment. Representing Deloitte US Firms' Operations, the One Team Ambassador will greet our internal and external clients upon arrival and will be the first point of contact for services provided by One Team. He/she will assist our clients with reservations for offices, workstations and conference rooms and will provide guidance/expertise in recommending the space most conducive to meeting the clients needs. He/she will also work to anticipate the needs of our clients by developing a solid understanding of the business and will ensure our physical space is user friendly (maintained, in good repair, neat and organized) and ready for daily use. The One Team Ambassador will have ownership of his/her designated floor; as such he/she will be responsible for coordinating all One Team support (Operations, Hospitality, and Administrative) as needed. The One Team Ambassador will often be required to make decisions under pressure and with a sense of urgency while maintaining a calm and pleasant demeanor. Strong relationship building skills are of paramount importance both with the clients as well as with One Team colleagues to enable tactful negotiation, amicable conflict resolution and expedited service. The One Team ambassador will also perform administrative assistant duties as needed. Specific Responsibilities include: Office Services Support:Meet and greet internal and external clients with a warm and professional disposition while addressing needs with a sense of urgency and priority.Coordinate all One Team services supported under the department service level agreement, primarily those provided by the One Team associates and other groups within One Team. The One Team Ambassador is ultimately responsible for the completion of the tasks to the satisfaction of the client. A strong sense of ownership and teaming is required. At times, it may be more efficient for the One Team Ambassador to complete the tasks themselves, so a willingness to perform duties outside one s scope is imperative. Provide support in making reservations and recommendations for space selection, catering needs, audio visual needs, facility needs including the use of department software (Service Desk, OnBoard)Input reservations and follow-up on requests in a timely manner. Anticipate/resolve potential conflicts related to space utilization and occupancy. Negotiate alternative solutions when needed. Oversee set-up of large conference space and configure as required by customers. Organize and provide on-site support with A/V set-up and use of other equipment as requested by customer. Ensure maintenance and updates to inventory listings are completed by the One Team associate.Facilitate and assist with catering deliveries, food set-up and clean-up.Participate in cross utilization within all operations' departments to maintain an expertise in all services provided by One Team.One Team Ambassadors will be occasionally called upon to provide back-up support and coverage during scheduled and unscheduled absences, including reception desk coverage.Assist with signage (creation and placement), security access, supply replenishment, and office clean-up. Generate departmental reports and use or distribute as needed/requested.Ensure physical space is maintained and in good repair by reviewing space and submitting requests for maintenance and general repairs through department ticketing software. This includes lighting repairs, carpet cleaning needs, janitorial needs, etc. Follow up to ensure all requests have been completed and to satisfaction.Perform other tasks and special projects as required or as assigned by management team.Administrative Support: Produce quality work in a fast-paced environment, meeting deadlines as well as customer expectations for quality and accuracy; effectively re-negotiate deadlines when necessaryWork independently and accurately assess requirements for each project; be able to communicate effectively with customers when there are questions or issues to be addressedDocument project activities clearly and concisely to provide comprehensive project history in workflow management systemMaintain a thorough knowledge of Deloitte brand standards in order to offer accurate guidance to customersCompose and edit memos, letters, emails and other correspondence; format and edit documents such as financial statements, presentations, proposals and other client deliverables according to Deloitte brand standards.Build relationships, using various mediums, with customers in all functions at all levels, and assure effective delivery of servicesConduct research as requested using Internet and intranet resourcesCoordinate work with other national and local teams virtually and in personProvide time and expense support (DTE)Process request for payment (RFP) and related activities using APNet, interacting with national business centers and Finance as requiredProvide advanced support using DPS, including invoicing, reports, opening/closing/reinstating projects and performing researchCreate and serve as administrator for eRooms and SharePoint sitesMake business travel arrangementsProvide Outlook support (email, calendar)Perform other duties, tasks and special projects as required or as assigned by the management teamAssist with in-house copying and printingQualificationsBachelor's Degree preferred; High-School diploma requiredMust be able to work the hours of 2:00 - 11:00 PM Monday to FridayTwo years of relevant experience preferred, hospitality, service oriented or customer-centric environment and 3-4 years of administrative work experience in a corporate office preferred Customer-service and hospitality experienceProfessional presence and positive demeanor Highly motivated and a strong sense of teaming Excellent written and verbal communication skills Ability to interact with all levels of professionals Ability to handle multiple priorities with a sense of urgency and diplomacy Proficient in Microsoft Office - Excellent technical skills - MS Word, Excel, PowerPoint, Outlook, Proofreading and Internet Flexibility and willingness to assist in other capacities when needed Strong verbal and written communication skills Ability to exercise good judgment/decision making solid organizational skills Ability to anticipate problems and formulate resolutions Ability to work independently Dependable and detail oriented Ability to prioritize and multi-task excellent time management Ability to take initiative - assertive and confident Ability to interact with all levels inside and outside the organization Must be able to work a flexible schedule based on operational needs Must have flexibility to work overtime as required
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Category: Administrative and Support Services