Deloitte Federal Client Account Manager in Arlington, Virginia
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.Location:Arlington, VAPosition Description:The Client Account Manager integrates the business through the development, management, and execution of strategic and tactical account management practices for the organization s OCEO and strategic accounts. Providing market development services for an account or multiple accounts with a portfolio size generally from $50 to $150 million in projected client revenue. Client Account Senior Managers work with a network of firm resources as part of an integrated go-to-market model across account business development, operations, and talent, as represented in the CAM framework. This broad range of capabilities provides the basis for discussion around prioritizing needs and activities that will help drive the most value for the account team. Role: Client Account Manager (CAM) ManagerThe Client Account Management (CAM) ProgramAt Deloitte, clients are at the heart of everything we do. As a part of Market Development, the CAM program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined cross-functional support. CAMs work directly with account leadership and act as the single point of contact for account operations and market-related requests. CAMs help build and execute client service strategies, optimize internal support, and increase efficiencies to enable our teams to provide the best Deloitte Client Experience.Essential functions of Managers in the CAM Program at Deloitte: The CAM Manager will work closely with account leadership to develop leading practices and manage account operations and marketing.Responsibilities will be based on client relationship objectives and the needs of the account team, and will include some or all of the following: Account Impact Activities: Manage Account Strategy and Planning, Client Service Assessments, Marketing Strategy, Client and Alumni Relationship Management, and Leadership/Client Meeting Preparation Account Operations/Internal Management Activities: Lead Account Meetings, Team Communications, Opportunity Management, Onboarding/Offboarding, Knowledge Management and support Account Financial Management as needed Contract, Risk and Quality Management Activities: Manage Contract activities and the implementation of account s Confidential Information Program In addition, the CAM Manager is expected to contribute to the development of the CAM Program by sharing account management best practices, and/or leading other practice development efforts. Bachelor s degree Demonstrated team leadership experience Minimum 7 to 10yearswork experience; experience in professional services or other relevant industry is a plus Strong organizational skills and project management skills Ability to adapt to a changing environment Exceptional interpersonal and communication skills Proficient in Microsoft Office suite strong PowerPoint and Excel skills critical Excellent analytical and problem-solving skills
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Category: Management Consulting